Banfield Pet Hospital

Online I scheduled for a 9 am appointment but got a later confirmation text that it was for 7 am. I called to correct my appointment assuming I had made a mistake and was able to get it back to the originally scheduled time. Day of I brought my cat for the drop off appointment and was told then that I'd be fit between appointments and that they'd call me between 12 and 1 with a pick up time. I waited, but didn't receive a call from them. I called them after 1 pm to check up on my cat only to be told that the appointment already happened and I was asked when I'd pick him up. I said I'd be down there in 10 minutes and when I got there I had to wait 30 more minutes for him to be brought from the back. I was also told afterwards that he was too anxious to get his nail trimmed which was fine because I will just figure out something else for that. I just struggled with the lack of communication because it made me worry something had happened that made it so they didnt call me. That and I didn't love having to put my cat through a stressful time at the vet when I would have been fine if they told me that they could not see him at 9 am and would be able to instead see him at a later time.

I have been taking all 3 of my pets here for the last year and so far I’m happy with there services. They are great at following up, rescheduling of needed and listening to your concerns. They are a bit pricey but they are thorough and make sure nothing is missed in there exams. They also provide and let plan that is affordable and offers many great Benedict’s including 1 free dental saving $750 a year. Your visits are free with the plan and discounts on other treatments. All in all, I recommend Banfield to establish on going care and treatment for your pet.

I’m sure I speak for many pet owners when I say our fur babies are everything to us. This vet is not knowledgeable about felines. The exam room had plastic pieces on the floor super dangerous to cats. The veterinarian was cold and clueless. Treated my cat like an inanimate ragdoll that could be tossed around. I was warned about this place but enough decent reviews swayed my decision. Lesson learned. Do not bring your fur babies here for care. They will receive anything but.

I had scheduled an 830 appointment for my cat I was the first person there to drop him off and they saw 8 other people who came in after I did, before they got to me and made me wait almost an hour just to drop him off. They said they would call for pick up which they never did so I end up calling them an hour before closing to see what was up and they said that he would be ready at 5:45 for pick up so I go at 5:45. He’s not ready it takes nearly 45 minutes just to get him from the back and for them to tell me that they didn’t do anything bc he was anxious so he sat in his crate for nearly 10 hours THEY NEVER CALLED ME. He went in for bloody stool, puking, and peeing outside his litter box. I pay ~75$ for the wellness plan specifically so they could sedate him bc I know he can be anxious they didn’t call for that either. I also consented for sedation at drop off. Why was I not allowed to pick him up until 5:45 15 minutes before closing and wait 45 minutes if they didn’t do anything!!

This place has been great for regular preventative care and simple surgeries like spays, neuter, dental work. The staff has changed over the 7 years I’ve been going there but there are familiar faces still when we go in every six months. Staff has always been friendly and gentle/caring. They offer some additional services like nails, dental, anal glands, special diets, but it’s never been pressure sales tactics, which I appreciate. Edit January 2024: still agree with my original review. Adding a shoutout to the excellent customer service I received from Dasia (or Deja or similar, sorry for the spelling). She researched a complex question about the testing I had, dug into the paperwork, called the outside lab, etc and got back to me and walked me through what she learned. I appreciate her taking the time, effort, and care to help me out.